• visit www.anjelajay.co.uk
• contact me by email or telephone
• arrange an appointment
• enquire about or receive my professional services

The website and business are operated by Anjela Jay (“I”, “me” or “my”).For the purposes of UK data protection law, I am the data controller for the personal information described in this policy.

Anjela Jay, Leamington Spa, Warwickshire, United Kingdom

10 Banquo Approach, Heathcote Warwickshire CV34 6GB
Email: info@anjelajay.co.uk
Telephone: +44 7871 320351
ICO registration number: ZA749951

2. The information I collect

Depending on how you interact with me, I may collect:

Information you provide

• your name
• your job title and organisation
• your email address and telephone number
• information contained in your enquiry
• appointment details and availability
• correspondence between us
• information needed to prepare a proposal or provide services
• billing, payment and transaction records if you become a client

Please do not send confidential employee information, health information or other sensitive personal information through a general website enquiry or introductory appointment booking.If sensitive personal information is required as part of an agreed client engagement, its handling will be addressed through the relevant client agreement, data-processing terms and appropriate security arrangements.

Information collected when you use the website

My website or its service providers may collect:

• your IP address
• browser and device information
• the date and time of your visit
• pages visited and referring pages
• technical, security and diagnostic information
• cookie choices and similar online identifiers

This information may be collected through server logs, cookies and embedded third-party services.

3. How and why I use your information

I only use personal information where I have a lawful basis for doing so. 

1. Responding to enquiries - Contact details, organisation and enquiry information - Legitimate interests in responding to business enquiries and taking steps requested before a contract

4. Calendly appointments

The contact page contains an embedded Calendly appointment-booking service.If you use Calendly, you may be asked to provide information such as your name, email address, appointment time and any information you enter when booking. Calendly processes this information to arrange and manage the appointment.Calendly may also collect technical information and use cookies or similar technology. Its processing is subject to the Calendly Privacy Notice.You can contact me directly by email or telephone if you do not wish to use Calendly.

5. Google Maps

The website uses an embedded Google Maps feature to display my general business location.When a page containing Google Maps loads, Google may receive information including your IP address, device information and details of your interaction with the map. Google may also use cookies or similar technology.Google handles this information in accordance with its Privacy Policy.

6. Cookies and similar technologies

Cookies are small files placed on your computer, telephone or other device when you visit a website.The website may use:

• strictly necessary cookies required for website security and operation
• preference cookies used to remember choices
• third-party cookies or similar technology associated with Calendly and Google Maps
• technical cookies used by the website platform or hosting provider

Strictly necessary cookies do not normally require consent. Where consent is legally required for another cookie or technology, it should not be activated until you have made a choice through the website’s cookie controls.You should be able to accept or reject non-essential cookies and change your choice later. You can also remove or block cookies using your browser settings, although parts of the website may not work as intended.

7. Who receives your information

I may share relevant personal information with trusted service providers that help me operate my business, including:

• my website hosting and maintenance provider
• my email and cloud-storage provider
• Calendly, for appointment scheduling
• Google, for embedded map services
• accounting, bookkeeping and payment service providers
• professional advisers, insurers or IT support providers
• regulators, courts, law-enforcement bodies or public authorities where disclosure is legally required

Service providers are only permitted to use personal information for the relevant service and must protect it appropriately.I do not sell or rent your personal information.Information relating to a client engagement will only be shared as necessary to provide the agreed services, administer the engagement, comply with the law or protect legal rights.

8. International transfers

Some service providers, including Calendly and Google, operate internationally. This means personal information may be processed outside the United Kingdom.Where information is transferred outside the UK, I rely on appropriate safeguards where required. These may include:

• UK adequacy regulations
• the UK Extension to the EU-US Data Privacy Framework
• the UK International Data Transfer Agreement
• the UK Addendum to approved standard contractual clauses
• another safeguard permitted by UK data protection law

You may contact me if you would like further information about the safeguards applying to a particular service.

9. How long I retain information

I keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance and professional requirements.My normal retention periods are:

• general enquiries that do not become client work: up to 12 months after the last meaningful contact
• Calendly appointment information: up to 24 months after the appointment
• client contracts, proposals and important project correspondence: up to seven years after the client relationship ends
• invoices, payment and accounting records: for the period required by tax and accounting law, normally at least six years
• records required to establish or defend legal claims: for the relevant limitation period
• technical and security logs: normally between 30 and 90 days, unless they are required to investigate a security incident

I may retain information for longer where required by law, an insurer or an ongoing dispute. I may delete information sooner when it is no longer needed.

10. Security

I take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.These measures may include access controls, password protection, multi-factor authentication, secure cloud services, device security, backups and limits on who can access information.No internet or email system is completely secure. Please avoid sending sensitive or confidential information by ordinary email unless suitable safeguards have been agreed.

11. Marketing

I will not add you to a general marketing list merely because you make an enquiry or book an appointment.If I send marketing communications, I will only do so where I have your consent or another lawful basis permitted by direct-marketing law.You can ask me to stop sending marketing at any time by contacting info@anjelajay.co.uk or using the unsubscribe option in a marketing email.

12. Your rights

Depending on the circumstances, you may have the right to:

• be informed about how your information is used
• request access to your personal information
• ask for inaccurate information to be corrected
• ask for information to be deleted
• ask me to restrict the use of your information
• object to processing based on legitimate interests
• object to direct marketing
• receive certain information in a portable format
• withdraw consent where processing relies on consent
• complain about how your information has been handled

These rights are not absolute and exemptions may apply. I may need to confirm your identity before acting on a request.There is normally no charge for exercising your rights. I will respond within the period required by data protection law, normally one month.To exercise a right, email info@anjelajay.co.uk.

13. Complaints

If you have a concern about how I use your personal information, please contact me first at info@anjelajay.co.uk.Please explain:

• the personal information or processing concerned
• what you believe has gone wrong
• what outcome you would like

I will acknowledge and investigate your complaint, keep you informed where further time is needed and respond without undue delay.You may also complain to the Information Commissioner’s Office:

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AFTelephone: 0303 123 1113
Website: www.ico.org.uk

14. Third-party links

The website may link to websites operated by other organisations. I am not responsible for their privacy practices. You should read the privacy information provided by any external website you visit.

15. Children

The website and my professional services are intended for businesses, charities, non-profit organisations and adult users. They are not directed at children.I do not knowingly collect personal information from children through the website.

16. Changes to this policy

I may update this Privacy Policy when my services, website technology or legal obligations change.The current version will be published on this page with its latest revision date. I recommend reviewing it periodically.